Frequently Asked Questions
Whether you are a current tenant, a prospective tenant or just interested in knowing more about Flagship Housing Group, there will always be frequently asked questions. This section will endeavour to answer some of these questions, but if you have a more specific query, you can always contact us and we will be happy to help.
Alternatively, if you are a tenant, you can find further information in your Tenants’ Handbook.
General
- Are you the council?
- Can you send me a new bin?
- Will you come and get rid of ants, wasps, mice or rats?
- Can you come and remove large items of furniture i.e. fridges, sofas?
- Can you send someone to clear my garden?
- Can you help me with my council tax?
- Can you help me with disabled adaptations?
- Can you explain sheltered housing and how do I go about applying?
- How do I get a piper alarm?
Flagship Housing
Peddars Way
- What is the telephone number for Breckland Council?
- I don't pay rent and you have sent me a letter of arrears.
- What do I need to do to get a garage?
- I had a surveyor round to look at my kitchen or external painting, When are they starting?
- Do you have the telephone number for Social Services?
- Can you tell me the number for the police?
Suffolk Heritage
- What is the telephone number for Suffolk Coastal District Council?
- I don't pay rent and you have sent me a letter of arrears
- Can you explain sheltered housing and how do I go about applying?
- How does the housing register work?
- Do you have the number for Social Services within Suffolk?
- Where am I on the list and when will I be re-housed?
- Do I need permission to put up a shed?
- Do I need permission to have a water meter?
- Will you provide and fit a TV aerial?
- Please can you tell me the balance of my relative/friends rent account?
- I want to mutually exchange, can you send me details of properties that are available?
- My toilet seat is broken, can you repair it?
Kings' Forest
- Are you the council?
- When is my repair being done?
- Who gets rid of rats and mice?
- Can you take my rubbish away?
- Will somebody get back to me today? Why has nobody rung me back?
- If I have let my gas run out will I be re-charged?
Flagship Homes
- What is Shared Ownership?
- Who can apply?
- What is the minimum share I can buy?
- How much do I pay?
- Will the rent ever go up?
- When can I buy extra shares?
- Who is responsible for repairs?
- Who is responsible for insurance?
- Can I make alterations or improvements to my home?
- How do I sell my Shared Ownership property?
- What do I do now?
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