Flagship customers are responsible for the removal of pest infestations from their property such as fleas, mice, cockroaches and ants, unless there is evidence that the pests have arisen because we have failed or neglected to do something.
If you have a pest infestation, your first step is to contact your local authority - many provide either a free or a low-cost service to residents.
If you find bats in your property you must not remove them as they are a protected species under the Wildlife and Countryside Act 1981. You can however contact us for advice.
You can help reduce the problem of unwanted pests by:
Last updated: 18 October 2011