Surveys

survey Online surveys

We will often use online surveys to measure customer satisfaction across different areas of our service, including Flagship Response, repairs and maintenance and overall customer satisfaction. To take part, please keep an eye on our customer website and Facebook page where these surveys will be advertised.

Home visit surveys

When your community manager visits you in your home, you will be given the opportunity to complete a short survey asking you about your satisfaction with Flagship services.

SMS and email surveys

SMS and email surveys are also used to monitior customer satisfaction. If we have your mobile telephone number or email address, and you have recently used one of Flagship's services, we may be in touch to ask how satisfied you are with the service you received.

External surveys

Every two years, Flagship benchmarks our performance using a survey conducted by an independent provider. Customers will be selected at random and sent this survey by post.

Each time you take part in a survey, you will automatically be entered into a monthly prize draw to win one of two £50 Love2Shop vouchers.

Click on the link below to find out more about the monthly prize draw, and who has been winning!

Monthly prize draws

Last updated: 29 August 2012