Flagship - Anti social behaviour

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Anti social behaviour

Young person No-one should have to deal with anti social behaviour or live in fear of harassment. We want our customers to be able to enjoy their lives without being anxious about crime, disorder and domestic abuse.

In this section:

In this section of the website, you can find out more about:

What anti social behaviour is.
- Types of anti social behaviour:
What you can do.
How Flagship can help.
How to get further advice and support.
Safer neighbourhoods.
Success stories.
How to report ASB online.

What is anti social behaviour?

Anti social behaviour can come in many forms, but in general it makes life very difficult for people living in the area and we want to stop it wherever we can.

Some examples of anti social behaviour can include:

Harassment, aggressive and threatening language and behaviour.
Violence towards people or property.
Graffiti and vandalism.
Drug dealing.
Loud noise, often late at night.
Litter and rubbish dumping.
Pets being allowed to cause a nuisance.

What can I do about it?

If you are having a problem with a neighbour, try and discuss things calmly with them first - they may not even realise that they are causing you a problem. It’s important that you tell them as politely as possible that their behaviour is affecting you - if you’re aggressive or hostile it could end up making things worse. When you have spoken to them, make a note of the date and time and what the outcome was.

What if the anti social behaviour continues?

If the situation doesn’t get any better, contact your Community Manager – they may be able to intervene to stop things from escalating further. They will assess the nature of your complaint and take whatever action they see fit. If there has been violence or threat of violence, they will investigate your complaint immediately. They may need to see evidence of the problem, so you may need to gather as much information as possible.

What evidence do you need?

In assessing your complaint, we will need to see evidence of the problem. Some of the best methods for gathering evidence include:

An incident diary – keep a record of the dates, times and descriptions of the problem, such as who is causing the nuisance and their address. You may find our printable incident diary is helpful in recording the anti social behaviour.
Sound evidence – an audio recording of the noise.
Photographs – with a record the date and time.
Video evidence – which also needs to display the date and time.
Written accounts – from other witnesses of the anti social behaviour.

Remember, don’t ever put yourself at risk when collecting evidence.

How can Flagship help me?

When you contact us, we will look at your problem immediately. We do not tolerate anti social behaviour and will take firm action against anyone who threatens the safety and security of our customers, their homes or their neighbourhood. If you are suffering from harassment or anti social behaviour, we will always deal with your complaint quickly and sensitively. You can download a full copy of our anti social behaviour summary statement here.

Our commitment is to:

Fully investigate all incidents and take appropriate action.
Respect our customers' confidentiality.
Support and offer help to the victims of harassment and anti social behaviour.
Ensure that our staff deal with all complaints seriously and sensitively.
Provide advice and assistance to resolve the situation.
Take legal action wherever necessary.

All complaints will be dealt with in a fair and impartial manner, taking into account all of the evidence. We will only consider taking legal action if the anti social behaviour or harassment is persistent or serious. However, before starting legal action all appropriate measures must have been used to resolve the problem.

What legal action can you take?

We work closely with the police and local authorities whenever serious anti social behaviour and harassment occurs, and legal action can take many forms:

Anti Social Behaviour Order (ASBO) - This is a Court Order which bans the individual from repeating the offending behaviour or entering a specified area, and lasts for a minimum of two years.
Possession order - If there is evidence of a serious breach of tenancy we can apply to the County Court for a Possession Order, which could result in the customer being evicted.