Flagship Response - 24 7

How to make a complaint

make a complaintWhat is a complaint?

Your complaint may be about our failure to provide you with an adequate service, the behaviour of our staff or contractors, our failure to properly follow our service standards, your dissatisfaction with our decisions or our failure to respond to your enquiries.

 

How can I complain?

If you have a complaint about any of our services, you should get in touch with us as soon as possible. All of our staff are committed to providing you with excellent customer service, first time, and we try to resolve your complaint there and then. If your complaint can't be solved by us immediately we may need to look into your complaint further, but we will always tell you how long this will take.

 

You can make a complaint to us in a number of ways:
  • Online, by filling in the complaints form below.
  • Over the telephone, by calling Flagship Response on 0845 601 3390.
  • Talking to your Community Manager or any other member of staff.
  • In writing, to your relevant office.

 

What happens next?

Once we have received your complaint a member of our staff will be in touch with you as soon as possible to discuss ways that we can put it right together. You can find out more about how we deal with your complaint in our complaints procedure section.

 

Make a complaint

Note: Questions marked by * are mandatory

I want to make a complaint
* Name:
* House number:
* Street / Road:
* Town / city:
* Post code:
* Telephone number
Email address
* Who is your complaint about? (Please select from the following options)
Details of complaint
Name of employee or contractor (if known):
Do you have a disability?


 

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Last updated: 04 January 2010

Our complaints procedure

You can download a full copy of our complaints procedure and find out how to complain below: