Help and support

This section of the website is here to provide you with information that we may not have covered in other areas. We will try and provide you with as much help and support as possible and will constantly be updating the area with information we feel you may find useful.

 

If however there is any information you feel should be covered here and it isn't please contact us to make a suggestion.

 

In this section:

In this section of the website you can find:

• Money matters - Help and advice if you have a problem with money or debt, including detailed information on:
  • Bank accounts
  • Budgetary and debt advice
  • Escaping the debt spiral
  • Credit Unions
  • Energy saving schemes
  • Insurance
  • Loans and savings
  • Redundancy
  • Welfare and benefits
  • Working and child tax credits
  • A to Z of financial terms
  • Freebies and discounts
• Helpful links - Some helpful websites for:
  • General information - websites that offer general information for customers of housing associations. These include links to regulators, advice organisations and charities
  • Local services - websites that offer information and provide local goods and services to our customers
  • Health and family information - websites that offer advice and information on health and family issues
  • Financial help and support - websites for organisations that can help you manage your money better
• Jargon buster - Explanations for complicated housing association-related terms and abbreviations.
• General FAQs - Answers to frequently asked questions about Flagship.
• Our service standards -  See what level of service you can expect from us at all times.
• Help with the website - Help and advice if you have problems navigating or using our website:
  • Accessibility options - Information on the website and the accessibility features we have installed.
  • In your language - Translation options if English is not your primary language.
• Information on central heating usage and tips to keep warm and save money

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Last updated: 14 March 2012