Our performance

Here at Flagship it's our goal to deliver excellent customer service, first time. We strive for high standards of performance and continual improvement, so it’s important we regularly review how we’re performing against our corporate strategy goals, our key performance indicators and our service standards. Below you can find out how we are perfoming in the tables below.

 

 

  

How are we performing? July 2010

How are we performing? July 2010

Registered Provider	Overall customer satisfaction	Repairs satisfaction	Tenant Census % of customers who responded
Flagship King's Forest	General needs - 85% Sheltered - 88%	82%	92.6%
Flagship Peddars Way	General needs - 88.5% Sheltered - 92%	86%	89.8%
Flagship Suffolk Heritage	General needs - 86% Sheltered - 92%	84%	90.2%

How are we performing? July 2010

Registered Provider	Average time it takes for us to re-let a house	Current rent arrears	Homes that met the Decent Homes Standard
Flagship King's Forest	24 days	4.08%	100%
Flagship Peddars Way	26 days	3.22%	99.64%
Flagship Suffolk Heritage	20 days	3.08%	98.73%

How are we performing? July 2010

Registered Provider	Gas appliances serviced	% of telephone calls answered immediately	Average time to answer telephone calls
Flagship King's Forest	99.61%	91.68%	55.5 seconds
Flagship Peddars Way	99.53%	91.68%	55.5 seconds
Flagship Suffolk Heritage	99.66%	91.68%	55.5 seconds

 

 

 

• Annual Financial Statements

You can download our Annual Financial Statements in the Corporate publications area of the website.

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Last updated: 31 August 2010