Paying your invoices

We need you to pay your invoices in full and on time as this allows us to provide a service to all our customers. We have made it very easy to pay your invoice by giving you a range of different ways to make a payment.

 

You can pay your invoice:

• By post.
• By telephone. 
• By Direct Debit.

Always remember to write your account number, invoice number and address on the back of every invoice you pay.

 

What method of payment can I use to pay my invoice?

The type of invoice you need to pay will define the method of payment. Please use the table below to find out the range of options available to you:

Invoice payment methods

Type of invoice	Direct Debit	Telephone (debit / credit card)	By Post (cheque)	Dereham and Thetford offices (Flagship Peddars Way customers)
Private garages
Leaseholder service charges
Sewerage services
Annual licences and parking spaces
Telecare alarms

 

What happens if I don't pay my invoice?

Should you not pay your invoice our automatic debt recovery system begins and we will contact you. Should you fail to pay your invoice we will take formal action against you - and this could result in court proceedings.

 

Where can I go for help and support if I get into financial difficulty?

We have put together a Money Matters section where you can find useful information on budgetary and debt advice, loans and savings, welfare and benefits and useful contacts if you are dealing with debt.

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Last updated: 28 January 2010