Welcome to the Flagship customer zone

This area of the website is designed for Flagship customers and should contain all the information you need with regard to your tenancy.

You can find out about how to pay your rent, how to request a repair, how to make a complaint or just how you can get in touch.

You can also find out about what support and help you can get if you are experiencing anti social behaviour, how you can contact your Community Manager and how you can get more involved with Flagship.

 

In this section:

The Flagship customer zone is split into various sections. To find the information you are looking for, please choose from one of the options below:

• Your home - General advice and information about day-to-day living in a Flagship home.
  • Staying safe in your home, Keeping a pet, waste management
• Make a payment - Find out about the many ways you can make a payment.
  • Pay online, Direct Debit, Paying your invoices, Swipe card payments,
• Service charges - Information on service charges and how they are calculated.
  • Understanding your service charge
• Repairs and maintenance - How to report a repair and information on what repairs you can expect us to undertake.
  • Shared owner repairs - Information for Flagship's shared ownership customers who require a repair. 
  • Gas servicing - Book a gas servicing appointment online.
• Apply for permission - What you need to know if you want to alter your home.
• Aids and adaptations - What you need to know if you need alterations made to your home.
• Anti social behaviour - Information on anti social behaviour and how you can report it online. 
• Our service standards - See what level of service you can expect from us at all times.
• Advice and information - Useful advice and information for Flagship customers.
  • Homefiles, newsletters, Running a business, Lodgers, moving out, eviction advice
• Find a contact - Information on your local contacts and how you can get in touch.
  • Flagship Kings' Forest, Flagship Peddars Way, Flagship Suffolk Heritage
• Latest news - Keep up-to-date with the latest Flagship news.
• Events - What's going on near you.
  • Events calendar
  • Flagship Surgeries
  • Estate walkabouts
  • Event map
• Getting involved - See the many ways that you can get more involved with Flagship.
  • Customer Club
• Have your say - How you can get in touch or give us your feedback.
• Other customers
  • Leaseholders (shared owners)
  • Leaseholders (Right to Buy)
    • Insurance information
  • Private garages
  • Flagship Telecare
  • Sewerage services
  • Annual licences and parking spaces

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Last updated: 24 August 2010