Contact us
Reasonable adjustments
We are dedicated to meeting your needs, making adjustments to our service where reasonably practicable for anyone who may need additional support to access our services.
Adjustments can be things like providing written communication in another language, allowing more time for you to come to the door when we visit and many more. You can find out a bit more about adjustments by viewing our policy here.
If you would like us to consider any adjustments, please contact us using the methods above or complete the form below.
We're here for you
The safety and wellbeing of our customers and teams is a priority and we’re here to support you in any way we can. We will always treat you with kindness and respect, and expect the same in return. Any form of abuse or intimidating behaviour towards our teams or contractors will not be tolerated.
Our offices are closed to visitors. If you'd like to speak with us, please give us a call or send us an email. Or, if you'd like to chat face to face, let us know and we can arrange a time to visit you at home.
Our postal address is 31 King Street, Norwich, NR1 1PD
Complaint or compliment?
We welcome your feedback. It’s important and helps us improve what we do. If you’d like to make a complaint, give us a compliment or get involved, we'd love to hear from you.
Are you a leaseholder?
If you're a leaseholder (and in some cases a freeholder) with Flagship, please click the below link to be taken to your dedicated page which includes details on how to contact us and our contact form.
