We've changed our name to Flagship
Welcome to Flagship
On 6 July 2026 we brought our three housing association brands together under one shared name of Flagship.
By working together as one team, we aim to make services simpler and improve the support we provide to our customers.
This change won't affect any tenancies or how we work with our customers but it does mean we have one website where customers can access a wide range of information and services to help them manage their tenancies.
Your questions answered
Below you'll find answers to frequently asked questions about services available to our customers online.
How do I pay my rent online?
How do I report a repair?
How do I report anti-social behaviour (ASB)?
We have a dedicated page on the Flagship website which will help you to learn more about most types of ASB - understand what is and what isn't antisocial behaviour and how to help deal with it. If it's something we can help with, we'll show you how to report your concerns to us and other organisations you may need to involve.
How do I make a complaint?
We are committed to a positive complaint handling culture, making it simple and easy for you to get your concerns resolved.
Our complaints page sets out our commitment to you and how you can let us know if you have a complaint. Our local Tenant Voice Teams are on hand to support you throughout the complaint process.
How can I get in touch with you?
There are several ways to contact us, including completing our online form, calling our customer services hub or chatting to us on live chat, find out more on our contact us page.