How-to guides for your home

Smoke and CO detectors

Image of woman fixing a broken sink with white play button icon overlaying

Responding to a water leak

Image of person turning off light switch with play button overlaying

Changing a light bulb

Image of person using plunger to unblock sink

Unblocking sinks and toilets

Window with condensation with white play button icon overlaying

Damp and mould

Energy management

Completing a survey of your home

Contents insurance

Fire safety

Using your storage heater

Image of person filling up a glass of water from the tap

Looking after your water system

Installing an EV charging point

Unsure about your responsibilities?

If you’ve got something in mind that you’re unsure about, head over to the Your Home page where there is a list of permissions and responsibilities to find out if it’s something we can take care of for you.

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Latest news

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03/09/2026

Staying safe when buying gadgets online

Buying gadgets online is convenient, affordable, and often gives you access to much wider range of products. However, online shopping also comes with risks such as scams, misleading advertising and potential safety risks. Keep reading to find out about a couple of products you should be aware of and how to stay safe.

18/08/2026

Working together for safer communities

As the school summer holidays begin and our neighbourhoods become busier, our Safe Communities teams continue to work with customers, local authorities, police and support organisations to help keep communities safe.

09/06/2026

Bringing our heating services in-house

Since 2017, Gasway has provided heating services and repairs for our customers, alongside its own commercial work. From 15 June, we’ll be bringing these services in-house, with Flagship Services taking care of your heating services and repairs.

22/12/2025

Avoiding online scams

Christmas is a time for generosity, celebration and lots of online purchases. Unfortunately, scammers know this too - they take advantage of the rush and the distractions that often come along with the festive season. Here’s how to spot and avoid online and digital scams this Christmas and beyond.

29/09/2025

Keep your family fire safe during the holidays

With Autumn in full swing, Halloween and bonfire night are fast approaching! While both holidays promise lots of fun, there are often more fire hazards to be aware of and it’s important to celebrate safely.

01/09/2025

A quick look at household changes

Whether your household grows or shrinks, letting us know early ensures your tenancy details stay accurate and your rights remain protected.