Customer services update
We’re currently having system issues, which are affecting our customer services phone line.
This means we’re temporarily running an emergency-only service while we fix the issue. If you have an emergency, please contact us as usual. For non-urgent enquiries, please wait until our normal service is back before getting in touch.
We’re sorry for the disruption and thank you for your patience while we restore our full service.
We’re Flagship
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Find a new home
Whether you’re looking to buy your home, swap with another tenant, step onto the property ladder or move into private rent – we can help you.
Our service standard commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Support and wellbeing
We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Flagship customer.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
Latest news
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19/08/2026
New family homes to replace disused garages in Woodbridge
New family homes to replace disused garages in Woodbridge A row of disused garages in Woodbridge has been knocked down to make way for new family homes.
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18/08/2026
Working together for safer communities
As the school summer holidays begin and our neighbourhoods become busier, our Safe Communities teams continue to work with customers, local authorities, police and support organisations to help keep communities safe.
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11/08/2026
The Sheringham street where locals are staying put
A Blue Peter accordionist, a mother of two who nearly lost her home, and a couple who waited ten years for a bungalow.
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07/08/2026
Ideas shared for future of Barnham Cross estate in Thetford
People living at Barnham Cross estate in Thetford have shared what they like about their neighbourhood and what they would like to see improved.
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30/07/2026
Looking back at how outdoor space helped bring a community together in Necton
After customers at Tower Mill in Necton told us there wasn’t enough outdoor for space for older children, we worked with worked with local police and Travis Perkins to improve the village green.
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30/07/2026
Wildflower meadows growing on residents as 139 more added to scheme
Almost 400 communities now have wildflower meadows as part of a social landlord’s push to bring nature back to its green spaces. Flagship, part of Bromford Flagship LiveWest (BFL), is aiming to create more than 1,000 wildflower meadows in the east of England by 2030, giving residents greener places to relax and unwind, and making havens for birds, insects and small mammals.
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