Community unrest in Thetford
We're aware of the recent unrest in Thetford and understand this may be worrying for people living in the area.
Our teams are monitoring the situation and working closely with Norfolk Police and local partners. A member of our Safe Communities team has also been in the area speaking with customers and listening to concerns.
If you're worried about your safety, please follow any advice or instructions from the police. If there is an immediate risk to life or property, call 999. For non-emergency police matters, call 101.
If you're a Flagship customer and need support from us, please contact us. For the latest information about the incident, please follow updates from Norfolk Police.
We’re Flagship
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Find a new home
Whether you’re looking to buy your home, swap with another tenant, step onto the property ladder or move into private rent – we can help you.
Our service standard commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Support and wellbeing
We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Flagship customer.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
Latest news
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07/08/2026
Ideas shared for future of Barnham Cross estate in Thetford
People living at Barnham Cross estate in Thetford have shared what they like about their neighbourhood and what they would like to see improved.
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30/07/2026
Looking back at how outdoor space helped bring a community together in Necton
After customers at Tower Mill in Necton told us there wasn’t enough outdoor for space for older children, we worked with worked with local police and Travis Perkins to improve the village green.
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30/07/2026
Wildflower meadows growing on residents as 139 more added to scheme
Almost 400 communities now have wildflower meadows as part of a social landlord’s push to bring nature back to its green spaces. Flagship, part of Bromford Flagship LiveWest (BFL), is aiming to create more than 1,000 wildflower meadows in the east of England by 2030, giving residents greener places to relax and unwind, and making havens for birds, insects and small mammals.
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01/07/2026
New toolkit launched to support safer communities
We’re supporting ASB Awareness Week with the launch of a new online toolkit to help customers understand and report anti-social behaviour (ASB). The toolkit brings together clear guidance and practical advice so you can recognise different types of ASB and know what to do if you experience it.
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22/06/2026
Giving Us Feedback on Our Services
This year we’re working with the Institute of Customer Service (ICS) to carry out the UK Customer Satisfaction Index (UKCSI) survey.
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11/06/2026
Using data to provide fair services for all our customers
We're committed to providing fair, accessible and inclusive services for everyone in our homes. To do that well, we need to understand who our customers really are and whether they face barriers that others don’t.
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