Recently, our teams supported a customer to move from one supported living home to another, just across the driveway. The customer and her friend had known each other for many years and were supported by the same care team. However, vacancies had meant they were both living alone.

Working with social care, on-site support colleagues and an occupational therapist, we adapted the neighbouring home to make the move possible. This included changes to door-opening systems and the fire alarm, as well as new ceiling hoists.

The customer is now settled in her new home, living alongside her friend again and enjoying the companionship, familiarity and sense of community that had been missing.

It’s a powerful example of how listening to customers and working together can make a meaningful difference to everyday life.

At Marram Green in Kessingland, Suffolk, our Housing with Care scheme gives customers their own homes alongside access to care, support and a welcoming community.

As Tomasz, a Mencap support worker at the scheme, says: “This is home. This is like family.”

Watch our video on Independent Living at Flagship, featuring customers and colleagues at Marram Green and find out more about Independent Living here.

Thank you to our colleagues and care and support partners who help make supported housing a lifeline for customers every day.