Providing homes and creating sustainable communities

Policies & documents

Our policies are changing

Bromford, Flagship and LiveWest (BFL) have merged. We’re reviewing our policies and bringing them together so we have one set of policies across BFL.

You may see some policies change or be replaced while this work is underway. We’ll keep this page updated as new BFL policies are published.

Customer policies

Managed behaviour policy

Vulnerability, inclusive services and reasonable adjustments policy

Complaints and compliments policy

Tenancy management policy

Neighbourhood policy

Lettings policy

Mutual exchange policy

Income management policy

Antisocial behaviour policy

Responsive repairs policy

Self-assessment against complaint handling code

Domestic abuse policy

Decant and rehousing policy

Hate crime policy

Pest control policy

Right to manage policy

Tree management policy

Retirement living and supported housing policy

Group policies

Non-gas heating policy

Health & safety policy

Gas safety policy

Fire safety policy

Asbestos safety policy

Electrical safety policy

Water safety policy

Lifting equipment safety policy

Safeguarding children policy

Safeguarding adults policy

Tenancy fraud policy

Asset disposal policy

Modern slavery statement

Compliance safety policy

Whistleblowing policy

Diversity, equity and inclusion policy

Anti-tax evasion policy

Anti-fraud policy

Anti-bribery and corruption policy

Damp and mould policy

Registered Office: 31 King Street, Norwich NR1 1PD. Regulator of Social Housing Reg No. 4651.  Co-operative and Community Benefit Societies Act 2014 Reg No. 31211R. National Housing Federation Member. An Exempt Charity. Flagship Housing Limited is a subsidiary of Bromford Flagship LiveWest Limited.