About us
We’re Flagship
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as part of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
2024-25 Customer Report
In our first customer report since our merger with Bromford, we dive into some figures from across the organisation and reflect on our progress over the year. There’s always more work to be done, but we’re heading in the right direction and always have customers at the heart of everything we do.
Our Board
Our Board of Directors is made up of Non-Executive Directors, along with our Chief Executive, Chief Finance Officer and Chief Operating Officer. The Board has overall responsibility for setting strategic priorities and monitoring performance against them.
Working for us
Our people help us to solve the housing crisis – that’s why we'll always support, invest, and empower them. There are lots of job opportunities available with us – from HR advisers and IT support, to electricians and housing officers. With so much to choose from, we're sure we can help you find a job that's right for you. Head over to our Flagship Group website and take the first step towards your new career today.
Our commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Policies and documents
Our policies and documents guide us in delivering services to our customers.
Our accreditations
.
.
Latest News
View All
11/08/2026
The Sheringham street where locals are staying put
A Blue Peter accordionist, a mother of two who nearly lost her home, and a couple who waited ten years for a bungalow.
Read More
07/08/2026
Ideas shared for future of Barnham Cross estate in Thetford
People living at Barnham Cross estate in Thetford have shared what they like about their neighbourhood and what they would like to see improved.
Read More
30/07/2026
Looking back at how outdoor space helped bring a community together in Necton
After customers at Tower Mill in Necton told us there wasn’t enough outdoor for space for older children, we worked with worked with local police and Travis Perkins to improve the village green.
Read More
30/07/2026
Wildflower meadows growing on residents as 139 more added to scheme
Almost 400 communities now have wildflower meadows as part of a social landlord’s push to bring nature back to its green spaces. Flagship, part of Bromford Flagship LiveWest (BFL), is aiming to create more than 1,000 wildflower meadows in the east of England by 2030, giving residents greener places to relax and unwind, and making havens for birds, insects and small mammals.
Read More
01/07/2026
New toolkit launched to support safer communities
We’re supporting ASB Awareness Week with the launch of a new online toolkit to help customers understand and report anti-social behaviour (ASB). The toolkit brings together clear guidance and practical advice so you can recognise different types of ASB and know what to do if you experience it.
Read More
22/06/2026
Giving Us Feedback on Our Services
This year we’re working with the Institute of Customer Service (ICS) to carry out the UK Customer Satisfaction Index (UKCSI) survey.
Read More